Terms & Conditions
Access to this website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the website. Please ensure that you read and understand all of these terms and conditions.
It may be necessary for us to review and revise our Policies from time to time. We suggest that you visit our website regularly to keep up to date with any changes. Any amendments published at this Site will become effective immediately. If you continue to use this Site, you agree to the terms and conditions as amended. If you do not agree to any of these terms and conditions (including any amendments to them) please do not access this Site.
We reserve the right:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- that all orders are subject to availability of stock
- to take reasonable steps to verify that the order and credit details are bona fide.
Prices are in Australian dollars.
We accept returns of unopened product if they are intact and not damaged and if you contact us within 3 days of delivery. Please send us an email with the following information: name, address, contact phone number, date product purchased, a copy of your order confirmation record, the reason for the return and what you would like us to do (replace product or refund money). We are sorry we cannot refund delivery costs for change of mind returns.
HOW SECURE IS MY TRANSACTION
We choose to use Paypal to process your credit card payment. When you reach the payment section of the checkout process you will be sent directly to the Paypal secure server. You will notice a padlock icon on the base of your browser which indicates that all information entered there is secure. PayPal are highly regarded for their ease of use and security. Kokoglow.com does not receive your banking or credit card details. You are not required to become a member of Paypal. If you would prefer to pay by direct debit, cheque or money order, please send an email to firstname.lastname@example.org with your order request and shipping address details.
If you would like any further information, or have any queries, problems or complaints in relation to these Policies or our information handling practices in general, please contact us at email@example.com
Kokoglow is a trademark of Angelworks Consulting Pty Ltd.